Installation and Maintenance
Arrange for one of our team members to provide you with a free on-site survey
Assessing your needs
One of our experienced Technical Surveyors can visit your site to assess your security needs and design a comprehensive solution.
We can often provide approximate costs for equipment and installation, but only a full site survey will allow us to identify the true requirements and provide accurate pricing.
Our team have many years of practical experience and have worked with numerous manufacturers, which allows us to recommend the most innovative, reliable and budget conscious options available.
Installation
We provide professional installation services for CCTV, access control and intercom systems, delivering tailored security solutions with minimal disruption to day-to-day operations. Every installation includes comprehensive testing, commissioning and user training, along with the relevant documentation, certifications and operating manuals. With a strong focus on health and safety, accredited engineers work in accordance with SafeContractor and NSI best practice standards. All new installations are backed by a 12-month warranty, with ongoing maintenance agreements available to help keep systems operating at peak performance.
Maintenance
Our maintenance agreements are designed to maximise the lifespan, reliability and performance of your security systems through regular preventative servicing and expert technical support. Dedicated maintenance engineers carry out comprehensive system inspections, testing, cleaning, software updates and fault checks to help prevent issues before they occur. Customers also benefit from priority engineer response times, telephone support and a choice of service plans ranging from preventative maintenance only through to fully inclusive agreements covering labour and replacement parts. Optional 24/7 support is also available, providing businesses with year-round peace of mind and ensuring critical security systems remain operational when they are needed most.
We Offer Various Levels of Agreements to Suit Your Needs
| All Inclusive Agreement | Labout Inclusive Agreement | Preventative Agreement | |
|---|---|---|---|
| Preventative Maintenance visit (s) per year | Yes | Yes | Yes |
| Call out and labour included | Yes | Yes | No |
| Replacement parts included | Yes | No | No |
| Technical phone support Monday to Friday 08:00 until 17:00 | Yes | Yes | Yes |
| Prioritised engineer response – next working day or better | Yes | Yes | Yes |
| 24/7 cover | Optional | Optional | Optional |